This one day, in-house workshop, provides managers and their team members with an introduction to Business Process Management. While some of the fundamental principles surrounding process management are not new - they have their origins in the quality movement and BPR - our approach is unique because of the way we incorporate systems thinking.

We see the need to separate processes into business processes and organizational processes. Business processes are focussed on delivering a product or service to customers who are crucial for our continued existence; organizational processes are the drivers of an efficient organization. This is true for all organizations in the public, private and voluntary sectors. And naturally, a process orientation includes a system for continuous improvement.

Improvements in technolgy - web services and process automation - are providing the impetus for this renewed interest in Business Process Management (BPM). We will review the key issues in adopting a Process Orientation in which technolgy is an important enabler but on its own does not necessarily guarantee success. Bringing the benefits of a Process Orientation directly or indirectly to the attention of the top management team in the organization is our purpose.

Workshop Overview - Typical Programme

Morning
The morning sessions will introduce the ideas behind Process Management, get participants identifying their own key processes in their organization, and start the identification & description of sub-processes related to a key process.

Afternoon
The afternoon is focussed on developing a model; analysing this model; and defining an action plan to introduce a Process Management orientation into the organization.

Workshop Benefits
• Awareness of Process Management as an alternative to the traditional organizational hierarchy driven by business functions
• Practice in identifying your own Processes, both Business and Organizational
• Establishing the organization's state of preparedness for moving to a Process Based organization
• Identification, description and modelling of a Key Business Process together with related sub-processes plus a copy of this model for use by workshop participants to view and enhance the model
• Development of a plan for commitment and action.

Who Should Attend
Managers, work-based teams and analysts involved in Business Process Management (BPM) or those who wish to find out what BPM is and how it may be practically implemented in their business . The workshop is limited to no more than 16 participants.

WORKSHOP TIMES
Normally the Workshop commences at 9.15 hours and comes to an end no later than 17.00 hours.

WORKSHOP PRESENTER
The workshop will be led by:

Tony Gill who is a director of Phrontis. He has held a number of international marketing and management positions within Carrier Corporation and for the past fourteen years has specialised in helping organizations to improve both strategic and operational performance using systems thinking approaches. He is co-editor of the book, 'Multi-methodology: The Theory and Practice of Combining Management Science Methodologies' published by John Wiley. Tony has been a guest lecturer in strategy development at Warwick Business School on the MBA programmes.

Venue
As an in-house workshop, this will be held at a location determined by the Client.

Special Promotion Workshop Fee
The fee for the Workshop is £750 plus VAT. If the venue is more than 100 miles from Oxford, UK then travel, subsistence and accommodation expenses will be charged at cost. This offer is intended for European Community countries only but may be considered for delivery in other countries on payment of a mutually acceptable higher fee.

For further details about any of the Phrontis courses, please contact Tony Gill of Phrontis Limited at: Billings, Horn Hill Road, Adderbury, Banbury, Oxon OX17 3EW, UK. Tel: +44(0)1295 812262, fax +44(0)845 6382280.